AVL Maroc SARL AU offers a job in Morocco (MA) as

Data Analyst & SW developer (JIRA Admin)

YOUR RESPONSIBILITIES:

Jira Administration

• Administer and maintain Jira projects, workflows, schemes, screens, permissions, and custom fields.

• Manage user accounts, groups, roles, and access rights.

• Configure and optimize Jira workflows, including validators, conditions, and post functions.

• Ensure platform stability, performance, and compliance with best practices.

• Support the implementation and maintenance of Jira governance standards.

Automation & Tool Configuration 

• Develop and maintain automations using native Jira Automation and ScriptRunner.

• Configure and manage Jira Marketplace applications such as ScriptRunner, Xray, BigPicture, and similar tools.

• Identify opportunities to improve processes through automation and workflow optimization.

• Participate in testing and deployment of new Jira functionalities.

Client Support & Service Management

• Act as the first point of contact for client and user requests related to Jira.

• Analyze, troubleshoot, and resolve support tickets within agreed service levels.

• Follow up proactively with users and clients to ensure issue resolution and satisfaction.

• Provide guidance and training to end users on Jira functionalities and best practices.

• Maintain clear communication with clients regarding incidents, requests, and enhancements.

Continuous Improvement 

• Identify recurring issues and propose sustainable solutions.

• Create and maintain technical documentation, user guides, and knowledge articles.

• Contribute to the evolution of the Jira platform and related processes.

• Work closely with project teams to understand business needs and translate them into Jira solutions. 

YOUR PROFILE:

We are looking for a candidate who:

• Enjoys interacting with clients and helping users solve problems.

• Demonstrates excellent responsiveness and a strong service-oriented mindset.

• Is comfortable managing support tickets and handling requests in a structured manner.

• Can work autonomously while maintaining clear communication with stakeholders.

• Has previous experience in an administrative, support, service desk, application support, or Jira administration role.

• Shows initiative in improving processes and user experience.

• Is reliable, reactive, and capable of handling urgent requests when required.

Required Skills Technical Skills

• Experience administering Jira projects, workflows, permissions, and configurations.

• Knowledge of Jira Automation and workflow customization.

• Familiarity with ScriptRunner or willingness to learn quickly.

• Experience with Jira Marketplace applications is a plus (Xray, BigPicture, Insight/Assets, etc.).

• Understanding of ticket management and support processes. Soft Skills

• Strong communication skills in English (written and verbal).

• Excellent customer service and client-facing abilities.

• Strong problem-solving and analytical skills.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities and work independently.

• Proactive mindset with a strong sense of ownership.

• Curiosity and eagerness to learn new tools and technologies.

Preferred Qualifications

• Experience with Atlassian products (Jira, Confluence, Jira Service Management).

• Experience in Application Support, Service Desk, or Tool Administration.

• Knowledge of Agile/Scrum methodologies.

• Experience working directly with international clients.

• Basic understanding of scripting or automation concepts. 

WE OFFER : 

• Smooth Onboarding: Our technical and personal onboarding concept will help you transition easily.
• Career Development: Opportunities for growth and advancement within the company, including mentorship and training programs tailored to your goals.
• Flexible Working Arrangements: Options for mobile working and flexible hours to support a healthy work-life balance.
• Collaborative Environment: A culture that encourages open communication, teamwork, and innovative thinking.
• Community Connection: Regular employee events and activities that foster camaraderie and strengthen team bonds.
• Recognition and Support: A commitment to recognizing your contributions and providing the support you need to thrive.

Be part of our pioneering work– together with our customers we shape the future of mobility!

If you have these qualifications and are looking for a new challenge, we encourage you to apply to discuss it further!