AVL Italia S.R.L. offers a job in Italy (IT) as

Service and Commissioning Engineer

The Service & Commissioning Engineer commissions, maintains, calibrates and repairs AVL products, usually on customer’s site. He/ She delivers professional and customer-oriented services according to defined processes and contributes to continuous improvement of products and services by providing feedback (e.g. CESAR, FSM reports, 8D-Reports, service reports, feedback provided to quality/business units).

Responsibilities

• Contribute to achieving maximum customer satisfaction (by professional performance, appropriate customer communication and taking care of customer requests)
• Support achieving high and sustainable profitability (by efficient working)
• Support increasing the service business (by forwarding information on cross-selling potential and leads to responsible persons)
• Help continuously improving AVL’s market position, product quality and affected AVL processes (by delivering high quality service and providing feedback to the management and quality)
• Prepare and support the preparation of (own) activities
• Check of system installation and safety chains
• Calibration of measurement chains and verification of overall system function as well as perform corrective and preventive maintenance based in available guidelines
• Documentation of results and services performed by using defined templates (calibration protocols, service reports) and archiving (backup) of system settings
• Handover system to the customer together with the project leader
• Documentation of executed tasks (via CESAR or FSM report)
• Report Quality issues for future improvements (product & process)
• User Support ▪ Service/analyze customer’s requests and handle/ solve them (depending on skill level)
• Provide useful feedback on optimization potentials, customers, products and services to management, support organization, product and quality management
• Execution of tasks according to training & documents (if available acc. prepared CPL work package)
• Communicate with customer and achieve customer satisfaction by high quality work and keeping commitment
• Act in accordance with AVL’s processes including improvement processes
• Meet with project team prior and after commissioning
• Require Support from Commissioning Support Center or similar 2nd Level support
• Trigger of continues improvements (8D-Reports, AVP)
• Escalate service issues in case of missing information or other uncertainties to the dedicated skill team leader
• Observe AVL's and customers safety regulations

Profile

• Technical education in electrics or mechanics - depending on the country
• Permission to work on electrical installations and systems (if applicable)
• Secondary technical college/ university of applied sciences/ university of technology graduate, apprenticeship with experience or comparable
• High quality awareness and adequate execution exactness as well as troubleshooting and analytic skills
• English skills (B2 or higher, AVL Skills Rating level 2)

We offer

• Homeoffice.
• Flexitime Regulation.
• Award-winning training programs.
• Health Management.

Interested?
If so, please use our online application tool to send your application to AVL!