AVL SEA & Australia Co., Ltd. offers a job in Thailand (TH) as

Service & Commissioning Engineer

The Service & Commissioning Engineer commissions, maintains, calibrates and repairs AVL products, usually on customer’s site. He/ She delivers professional and customer-oriented services according to defined processes and contributes to continuous improvement of products and services by providing feedback (e.g. CESAR, FSM reports, 8D-Reports, service reports, feedback provided to quality/business units).

YOUR RESPONSIBILITIES:

▪ Execution of tasks according to training & documents (if available acc. prepared CPL work package)
▪ Communicate with customer and achieve customer satisfaction by high quality work and keeping commitment
▪ Act in accordance with AVL’s processes including improvement processes
▪ Meet with project team prior and after commissioning
▪ Require Support from Commissioning Support Center or similar 2nd Level support
▪ Trigger of continues improvements (8D-Reports, AVP)
▪ Escalate service issues in case of missing information or other uncertainties to the dedicated skill team leader
▪ Observe AVL's and customers safety regulations

Main Duties:

▪ Contribute to achieving maximum customer satisfaction (by professional performance, appropriate customer communication and taking care of customer requests)
▪ Support achieving high and sustainable profitability (by efficient working)
▪ Support increasing the service business (by forwarding information on cross-selling potential and leads to responsible persons)
▪ Help continuously improving AVL’s market position, product quality and affected AVL processes (by delivering high quality service and providing feedback to the management and quality)

Operational Tasks:

▪ Prepare and support the preparation of (own) activities
▪ Check of system installation and safety chains
▪ Calibration of measurement chains and verification of overall system function as well as perform corrective and preventive maintenance based in available guidelines
▪ Documentation of results and services performed by using defined templates (calibration protocols, service reports) and archiving (backup) of system settings
▪ Handover system to the customer together with the project leader
▪ Documentation of executed tasks (via CESAR or FSM report)
▪ Report Quality issues for future improvements (product & process)
▪ User Support
▪ Service/analyze customer’s requests and handle/ solve them (depending on skill level)
▪ Provide useful feedback on optimization potentials, customers, products and services to management, support organization, product and quality management

YOUR PROFILE:

• Degree in Electrical Engineering, Power Electronics, Instrumentation, Automation and Control, Mechatronics or similar.
• Minimum 2 years of experience in commissioning or service of industrial machinery and equipment, analytical equipment like industrial analyzer, broad experience preferred rather than specialized knowledge.
• Experience preferably with international company, in the automotive industry, automation control industry, power electronic industry, or other industries.
• Good command of spoken and written English.
• Car driving license is required.
• Strong analytical thinking and trouble shooting skills.
• Able to work independently, be user support oriented and be committed to customer satisfaction.
• Must be able to work in a multi-cultural environment and be able to travel abroad without problem. 
• Open minded, flexible and self-reliant.

WE OFFER:

Compensation & Recognition

• Competitive salary with performance-based bonuses
• Transportation and communication support
• Long-term service rewards and recognition programs

Health & Wellness

• Comprehensive health insurance: outpatient, inpatient, dental, and annual check-ups
• Coverage extended to your spouse and children
• Generous leave policies for medical and personal needs
• Free refreshments and a comfortable office environment

Family & Life Events

• Special support for life milestones such as marriage and childbirth
• Paid leave for weddings, paternity, and compassionate occasions

Work-Life Balance

• Flexible working hours with a hybrid work model
• Generous annual leave based on tenure
• Annual company events and team celebrations
• Smart casual dress code with company-provided uniforms

Growth & Development

• Opportunities for international training and continuous learning
• A collaborative and inclusive culture that values your ideas and contributions

Interested?
If so, please use our online application tool to send your application to AVL!