AVL Hungary Kft. offers a job in Hungary (HU) as

Team Lead Global Service Desk

Are you passionate about building high-performing teams, delivering outstanding IT support, and shaping global service excellence?

As an IT Service Desk Teamlead, you will play a key role in establishing and leading our Global IT Service Desk from the ground up. You will combine people leadership, operational excellence, and continuous improvement to create a stable, efficient, and customer-focused support organization for users around the world.

This is a unique opportunity for a hands-on leader who enjoys building structures, empowering teams, and making a visible impact in an international environment.

RESPONSIBILITIES

• Build-up, lead, coach, and continuously develop a high-performing, service-oriented global service desk team
• Take ownership of the successful setup for operational excellence of the Global Service Desk
• Ensure efficient service coverage through effective resource planning, staff allocation, and fluctuation management
• Support the onboarding and integration of new team members
• Drive knowledge transfer from other support units into the Global Service Desk
• Collaborate closely with multicultural global teams, external service providers, and business partners
• Manage escalations and stakeholder expectations in a professional and solution-oriented manner
• Focus on delivering defined services against KPIs and quality standards set by headquarters
• Champion high service quality and customer satisfaction across all support interactions
• Identify and implement improvement opportunities based on performance metrics, service feedback, and operational insights

REQUIREMENTS

• You bring strong leadership and excellent communication skills
• You have a high level of customer focus and service orientation
• You have several years of professional experience in the operation and/or management of an IT Service Desk, at least at Team Lead level
• You have experience working with ITSM tools such as Jira Service Management, ServiceNow, or similar platforms
• ITIL certification beyond Foundation level (mandatory) is a strong advantage
• English and German knowledge
• Experience in creating and managing shift schedules is a plus
• Regular collaboration visits to headquarters are part of the role

WE OFFER

• Group accident insurance, private medical insurance
• Flexible working time, home office possibility (60%)
• International projects, business trips
• Travel reimbursement
• Relaxation and fitness room
• Cafe and restaurant in the office building

ABOUT AVL HUNGARY KFT.

AVL Hungary Kft., founded in 2002, has become a leading research and development center in almost all areas of powertrain systems in recent years by combining the 100-year tradition of the Hungarian vehicle industry and the innovative activities of the global company.

The Hungarian company's team of more than 500 professionals works in a high-tech development environment not only in the headquarters in Érd, but in Budapest, Zalaegerszeg and Kecskemét. The team is operating primarily in the fields of R&D - planning, simulation, testing, software development, calibration, and production planning.

The results of the work of our colleagues and the technical innovations created by AVL are used in passenger cars, heavy vehicles, construction machinery and ship industries of five continents: AVL Hungary participates in national and international projects, works with the most modern tools, and develops the powertrains of the future.