AVL Hungary Kft. offers a job in Hungary (HU) as

Commercial Order Processing

RESPONSIBILITIES:

Ensure the smooth, timely, and customer-focused processing of spare parts quotations and orders—from quotation preparation and follow-up, order entry, and coordination with internal departments through to invoicing.

Key Responsibilities

• Enter, review, and process customer orders in the ERP system.
• Clarify technical and commercial details with internal departments (e.g., Sales, Production, Purchasing).
• Monitor deadlines and ensure on-time delivery.
• Prepare order confirmations, delivery notes, and invoices.
• Process order changes and customer complaints/claims.
• Communicate with customers by phone and in writing.
• Maintain master data and order-related data (e.g., Installed Base data, SAP master data).
• Support quotation preparation and quotation follow-up activities.
• Monitor key performance indicators (KPIs) such as delivery dates, lead times, and order status.
• Communicate with suppliers and follow up on outstanding requests and deliveries.
• Collaborate with AVL Purchasing to procure spare parts.

Interfaces / Key Stakeholders

• Sales
• Production / Manufacturing
• Purchasing / Supply Chain
• Logistics / Shipping
• Quality Management
• Finance / Accounting

Key Performance Indicators (KPIs)

• On-Time Delivery (OTD)
• Order lead time / processing time
• Error rate in order processing
• Customer satisfaction
• Number of orders processed and quotations generated

REQUIREMENTS:

Professional Requirements (Hard Skills)

• Completed commercial or technical education/training (e.g., Industrial Business Administrator, Technical Sales/Commercial Specialist).
• Understanding of technical products and processes (e.g., manufacturing, bills of materials, technical drawings).
• Experience in order processing or sales support, ideally in a technical environment.
• Strong knowledge of ERP systems (e.g., SAP, Microsoft Dynamics).
• Proficient in Microsoft Office applications, especially Excel.
• Good command of German and English; additional languages are an advantage.

Personal Competencies (Soft Skills)

• Structured and detail-oriented working style.
• Strong customer and service orientation.
• Excellent organizational and prioritization skills.
• Strong communication and teamwork skills.
• Problem-solving ability and proactive mindset.
• Ability to work under pressure and remain flexible during periods of high workload.
• Fluency in spoken and written English.
• German language skills are an advantage.

WE OFFER:

• Group accident insurance, private medical insurance
• Flexible working time, home office possibility
• International projects, business trips
• Travel reimbursement
• Relaxation and fitness room
• Cafe and restaurant in the office building

ABOUT AVL HUNGARY KFT.

AVL Hungary Kft., founded in 2002, has become a leading research and development center in almost all areas of powertrain systems in recent years by combining the 100-year tradition of the Hungarian vehicle industry and the innovative activities of the global company.

The Hungarian company's team of more than 500 professionals works in a high-tech development environment not only in the headquarters in Érd, but in Budapest, Zalaegerszeg and Kecskemét. The team is operating primarily in the fields of R&D - planning, simulation, testing, software development, calibration, and production planning.

The results of the work of our colleagues and the technical innovations created by AVL are used in passenger cars, heavy vehicles, construction machinery and ship industries of five continents: AVL Hungary participates in national and international projects, works with the most modern tools, and develops the powertrains of the future.